FAQ

Frequently asked questions

Do you have a high street retail store?


We are an online business, therefore please place your order via our website. You can also keep a look-out on our Social Media channels for details of any pop-up markets or special events we will attending.




What are my delivery options?


Orders are despatched next working day (Monday to Friday) from receipt of order. - £3 - Standard UK Delivery : 2-5 working days from despatch. - £4 - Priority UK Delivery : 1-2 working days from despatch. - £11 - Europe Tracked & Signed : Expected 5-7 working days from despatch. Spend over £40 and get free Standard UK Delivery, If there are any unexpected stock issues you will be notified immediately.




What is your Returns / Refund Policy?


Should you wish to return an item, you can do so within 14 days from date of purchase. To qualify for a refund please ensure the item is unopened / unused and returned in it's original packaging. If you have purchased a bamboo toothbrush, these are non-returnable due to hygiene reasons. The purchaser remains responsible for postage costs. This does not affect your statutory rights. PLEASE ENSURE YOUR COMPLETED RETURNS SLIP IS INCLUDED IN YOUR RETURNS BOX. Returns address: True North Ventures Ltd T/a OceanClear Unit 2 Wellgate Wellgate Clitheroe BB7 2DS




Do you Ship Internationally?


We offer a 5-7 working day delivery service to Europe, tracked and signed for. If shipping to your Country is not currently listed as an option, please send through an enquiry via our contact page and we will try to accomodate your request.




What Packaging do you use?


All our packaging is plastic-free, made from recycled materials and can be recycled. The packaging tape we use is also made from paper, and is recyclable, biodegrable and compostable. We sometimes use Eco Flo natural packaging, which is 100% biodegradable and fully compostable. The small protective chips are made from 100% genetically modified free starch. From time to time your parcel may not look 'pretty', this is because we always re-use any packaging we receive from our suppliers to avoid unnecessary wastage.




Are all your Products Vegan?


All our toilletries are Vegan, and they are clearly marked as Vegan in the product description.




What is the Shelf-life of your products?


As many of the toiletry products we stock are made from natural ingredients, they are best used within 12 months of opening or by the date on the packaging (if shown).




Privacy Policy


We will only contact you for Marketing purposes should you Subscribe to our Mailing list. You can choose to unsubscribe at any time. We will not hold your data for any other purposes, other than to provide an update on the status of your order.




What if my delivery arrives damaged?


If any of your products are damaged in transit, all breakages must be reported to us (with photographs) within 24 hours of your delivery arriving.




Can I collect my order?


Collection service is temporarily unavailable until further notice, apologies for any inconvenience caused. Thank you.




Do you accept recycling on behalf of TerraCycle?


We no longer accept recycling on behalf of TerraCycle UK. Thank you for supporting us with our drop-off location throughout 2019.




What are your opening hours?


We are an online business so office hours vary. Orders are despatched next working day, Monday to Friday. Please refer to our Delivery Options for more information. We are not currently offering collection of orders from our office in Clitheroe.





Registered address

True North Ventures Ltd

(T/a) OceanClear

Unit 2 Wellgate Court

Wellgate

Clitheroe

Lancashire

BB7 2DS

General Info
SUBSCRIBE
Ecologi_Climate_Positive_Workforce_Portr
  • Grey Facebook Icon
  • Grey Instagram Icon

© 2018 by True North Ventures Ltd.

0
Sustainable Products for all of Life's Adventures