DELIVERY POLICY

Orders are despatched next working day (Monday to Friday) from receipt of order.

 

- £3 - Standard UK Delivery : 2-5 working days from despatch.

- £4 - Priority UK Delivery : 1-2 working days from despatch.

- £11 - Europe Tracked & Signed : Expected 5-7 working days from despatch.

 

Spend over £40 and get free Standard UK Delivery,

 

If there are any unexpected stock issues you will be notified immediately.

PACKAGING

All our packaging is plastic-free, made from recycled materials and can be recycled. The packaging tape we use is also made from paper, and is recyclable, biodegrable and compostable.

 

We sometimes use Eco Flo natural packaging, which is 100% biodegradable and fully compostable. The small protective chips are made from 100% genetically modified free starch.

 

From time to time your parcel may not look 'pretty', this is because we always re-use any packaging we receive from our suppliers to avoid unnecessary wastage.

RETURN POLICY

Should you wish to return an item, you can do so within 14 days from date of purchase. To qualify for a refund please ensure the item is unopened / unused and returned in it's original packaging. If you have purchased a bamboo toothbrush, these are non-returnable due to hygiene reasons. The purchaser remains responsible for postage costs. This does not affect your statutory rights.

PLEASE ENSURE YOUR COMPLETED RETURNS SLIP IS INCLUDED IN YOUR RETURNS BOX.

Returns address:

True North Ventures Ltd

T/a OceanClear

Unit 2 Wellgate

Wellgate

Clitheroe

BB7 2DS

PAYMENT METHOD

We accept online payments by PayPal, Visa and Mastercard.

 
 
 
 
Registered address
General Info

True North Ventures Ltd

(T/a) OceanClear

Unit 2 Wellgate Court

Wellgate

Clitheroe

Lancashire

BB7 2DS

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© 2018 by True North Ventures Ltd.

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